Terms & Conditions
PLACING AN ORDER IS LEGALLY BINDING.
We reserve the right to cancel or suspend a customer's involvement in a sale from this website if this person, in our reasonable opinion, acts against these Terms and Conditions, including non-payment of ordered products and fraudulent use of our website and/or sales. We reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer whose participation has been cancelled or suspended by us without our prior given consent. You agree to and accept this.
Product Orders and Availability
Prices as stated on our website are in US Dollars.
Prices and availability of the products listed on the site are subject to change without notice.
On the rare occasion that we cannot supply something you have ordered, we will offer you an alternative, a credit with us or a refund, whichever you prefer.
Payment
We accept Visa, Mastercard through secured Paypal payment gateway.
All cheques should be crossed and made payable to TRANQUILICE SDN BHD, Account No: 21217000044998 at RHB Bank. Payment slip has to be emailed to sales@tranquilicespa.com or faxed to +603 7722 4134 with your order number stated on the payment slip.
Payment will be debited from your account at the point at which your cheque is cleared. We retain the legal ownership of all merchandise until full payment has been made by you and received by us.
Cancellation and Return
You have the right to cancel your order before we dispatch it (orders are normally dispatched within one working day), please call us to let us know about the cancellation on +6012 300 4278 or +603 7722 4132.
Should you need to return your order to us, it must reach us within 14 working days from the day after you received it. Products must be returned in its original packaging and unopened with a note to let us know why you would like to return the products. We will send your refund within 30 days after receiving the returned product.
If you are cancelling your order because you've changed your mind then please note that you will have to pay the costs for returning the goods.
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, you must return them to us within 14 working days upon receiving them. In this case, you will be offered an exchange where possible, or a full refund after we receive the returned products. In case of damaged or faulty products or products that do not correspond to the description given at the time of sale we will pay for the postage costs.
Please remember to include a day time phone number where we may contact you if we have any questions.
Return address:
No. 56-2, 1st Floor, Jalan PJU 7/16,
Mutiara Damansara
47800 Petaling Jaya,
Selangor, Malaysia
Attn : Tranquilice Sdn Bhd
Contact us
If you need any help or advice about Tranquilicespa products, please call us on +6012 300 4278 or +603 7722 4132 between 9 a.m. - 9 p.m. Monday to Friday or between 10 a.m. - 4 p.m. on Saturdays.
Alternatively, send an e-mail to: info@tranquilicespa.com
Privacy and Personal Data
Your personal data, which you will have to submit when placing an to order from our website, will be used for processing and invoicing your order only.
However, we would very much like to keep you up-to-date with the latest news from Tranquilicespa and on our products.
Your data is not publicly available and will never be passed on to other third parties. Your data will be treated as strictly confidential.
If you would like your personal data in our customer database to be changed, please send an e-mail to sales@tranquilicespa.com.
Website contents
We pay a lot of care and attention over the contents of this website. Unfortunately, we all make mistakes sometimes and occasionally make omissions. We therefore cannot guarantee that the information on our website is completely free of errors. If you spot one please email sales@tranquilicespa.com and we'll fix it as soon as possible.
Please note that prices and promotions held in Tanamera stores may not apply to this website unless otherwise stated and vice versa.
